EMPLOYEE RECOGNITION PROGRAMS CUSTOMER EXPERIENCE
A successful employee recognition program is fueled by the support of dedicated people who possess the knowledge and know-how to oversee and manage each element from inception. Our award-winning customer experience team is made up of highly-skilled professionals, well-versed on the requirements of your unique employee recognition program and committed to providing the answers and insights you need, when you need them. It’s that kind of world-class customer experience that’s been the lynchpin of Michael C. Fina’s success since 1935.
The Fina family is committed to providing its customers with exceptional service, including-
- A dedicated Customer Implementation Coordinator to ensure that your recognition needs are translated properly into your program’s internal setup
- On-time delivery and specialized supervision of expedited shipments
- An Account Manager that is familiar with your program and its unique requirements
- A fully staffed Recipient Contact Center dedicated to answering phone and email inquiries from your employees
- Commitment to first-call resolution with prompt response to all emails and voicemails
- Quality assurance and improvement measurements
- Extended product warranties and merchandise guarantees
- Integrated technology platforms maintained by in-house programmers
- No Gold Price Adjustment—pricing fixed according to contract terms
